Support Chat
The direct line between employees and HR — with attachments, filters and a handover to the EVENTRA tech team.
The Support-Chat connects employees directly with your HR team -- without detouring through an external mailbox and without anyone having to guess who is writing.
Feature add-on
Support chat is a paid add-on. Without it the area appears for neither HR nor employees.
For employees
The chat opens with "Wie können wir dir helfen?" and lists example topics:
- Problems with shifts or sign-ups
- Questions about master data or billing
- Bugs or suggestions for improvement
You can send attachments such as screenshots or documents directly -- up to a set number per message and at most 10 MB each. Unsupported file formats are rejected.
Wir melden uns in der Regel innerhalb eines Werktages.
Messages are grouped by Heute, Gestern and date.
For HR
Support-Chats in the sidebar leads to the conversation list; the entry carries a counter with the unread messages. The area requires the full planning permission tier.
Conversation list
- Search across all conversations.
- An Ungelesen (unread) filter.
- Pinned conversations stay at the top.
- With nothing there yet: "Noch keine Konversationen".
Per-conversation actions
| Action | Effect |
|---|---|
| Als gelesen / ungelesen markieren | Controls the counter in the navigation |
| Anheften / Lösen | Keeps important conversations at the top |
| Markieren / Entmarkieren | Your own flag for follow-up |
| Stummschalten | No more notifications from this conversation |
| Profil öffnen | Jumps straight to the employee profile |
Multi-select lets you mark several conversations read, unread or flagged at once.
The conversation header offers E-Mail kopieren and Telefon kopieren plus the presence status (Online, Offline, "Zuletzt aktiv: …").
Reporting a bug
If a request turns out to be a technical problem, you forward the conversation to the EVENTRA tech team.
What gets transmitted
"Die letzten Nachrichten dieser Konversation, deine Identität als meldende Person und Kontaktdaten des betroffenen Nutzers werden per E-Mail an das EVENTRA-Tech-Team gesendet. Diese Aktion ist intern und für den Nutzer nicht sichtbar."
After sending, EVENTRA confirms: "Tech-Team wurde benachrichtigt." Bug-Meldung zurückziehen retracts the report.